Frontier Communications

Emily Allen / West Virginia Public Broadcasting

An audit of Frontier Communications in March found that the state’s main landline phone provider isn’t doing enough preventative maintenance on its infrastructure for landline phones.

Kara Lofton / WVPB

Frontier Communications responded on Thursday to a recent audit regarding the quality of its landline phone service in West Virginia, which is regulated by the state Public Service Commission.

Kara Lofton / WVPB

A fully unredacted version of an audit of the state’s main privately-run, state-regulated landline provider was made public by a science and technology website Thursday, indicating the phone company faces a serious shrinking customer and revenue base in the Mountain state. 

West Virginia Morning
West Virginia Public Broadcasting

On this West Virginia Morning, the models have shifted to favor West Virginia in its fight against the coronavirus, but experts are urging cautious optimism. We also hear how one VA hospital is preparing for a potential influx of veteran patients with coronavirus.

The long-awaited results of an investigation into Frontier Communications, the state’s primary landline provider, finds the company isn’t doing enough preventative maintenance work on its copper cable network for landline phones in West Virginia. 

Frontier Communications

As independent auditors continue their six-month review into Frontier Communications’ landline phone operations in West Virginia, staff working for the state Public Service Commission have noted some significant delays on the part of the telecommunications company. 

West Virginia Morning
West Virginia Public Broadcasting

On this West Virginia Morning, last week, the West Virginia Public Service Commission announced it had selected a firm to audit Frontier Communications and its copper network, which provides service to landline phones throughout the state. 

National statistics show more residents are using wireless phones exclusively. Yet, many people in rural communities don’t have that option and are still dependent on their landline phones for emergency response.

Emily Allen / West Virginia Public Broadcasting

When the Grant County 911 center received a call about a house fire on Martin Road in late May, director Peggy Bobo Alt said it was already too late. 

Courtesy CWA

A union representative said a tentative contract agreement has been reached with Frontier Communications to end a three-week strike by about 1,400 workers in West Virginia and parts of Virginia.

The Communications Workers of America’s District 2-13 said on its Facebook page that the agreement was reached Sunday.

Kara Lofton/ West Virginia Public Broadcasting

Frontier telecommunications says acts of vandalism disrupted service in three West Virginia cities, including interruptions to 911 centers.

Frontier announced a $10,000 reward for information on the alleged theft or intentional damage to infrastructure. The company says vandalism led to service interruptions in Hedgesville, Oceana and Fairmont this Saturday.

Kara Lofton/ West Virginia Public Broadcasting

Updated March 17, 2018 12:00 p.m.:

A West Virginia judge has granted Frontier Communications a temporary restraining order against its protesting employees. Roughly 1,400 Frontier Communications employees in West Virginia and Ashburn, Virginia, represented by the Communication Workers of America have been striking since March 4 after union leaders and the company failed to reach a contract agreement.

Courtesy CWA

A Georgia man has been accused of pulling a pistol and telling a striking Frontier Communications worker in West Virginia "don't mess with me."

About 1,400 union members at Frontier Communications have gone on strike in West Virginia and parts of Virginia after a contract extension expired.

The Communications Workers of America says its members in District 2-13 went on strike early Sunday, March 4. Negotiations between the union and company have been ongoing since last May and a contract extension expired Saturday.

Frontier Communications

Frontier Communications has filed a lawsuit to prevent a section of a bill that the company claims conflicts with federal law and increases the chances of outages for customers.

Broadband Lawsuit
Bidgee / wikimedia commons

Federal authorities say Frontier Communications overcharged West Virginia for $4.7 million of federal grant money in the $126 million project to extend broadband internet to underserved regions of the state.

The Office of Inspector General cites reimbursements for $465,000 for invoice processing fees as "unreasonable" and at least $4.24 million in "unallowable" indirect charges for overhead and administrative expenses.

Perry Bennett / West Virginia Legislative Photography

West Virginia's top state senator has lost his other job as a Frontier Communications executive, which follows legislation authorizing some new competition for the internet provider.

Senate President Mitch Carmichael, a Jackson County Republican, says he was laid off two weeks ago after six years as a sales manager for West Virginia's dominant provider.

islandjoe /

The West Virginia Attorney General's Office says Frontier Communications has increased internet speeds for more than one-third of nearly 28,000 customers covered by the settlement to resolve complaints over slow service.

The December 2015 agreement requires Frontier to make at least $150 million in capital expenditures over three years to increase internet speeds.

Broadband Lawsuit
Bidgee / wikimedia commons

The West Virginia Attorney General's Office says Frontier Communications has increased internet speeds for almost one-fourth of nearly 28,000 customers covered by the December settlement to resolve complaints over slow service.

The agreement requires Frontier to make at least $150 million in capital expenditures over three years to increase internet speeds.

islandjoe /

A West Virginia telephone company says a competitor that filed a lawsuit against it is seeking revenge over a high-speed internet project.

The Charleston Gazette-Mail reports that Frontier Communications has asked a judge to dismiss the federal lawsuit that Citynet filed against it last month. Frontier says Citynet is seeking revenge because the federal government awarded funds to Frontier's proposed broadband project instead of Citynet's proposal.

Broadband Lawsuit
Bidgee / wikimedia commons

West Virginia officials and a Frontier Communications have been accused of wasting government funding on unused fiber for internet connection.

The Charleston Gazette-Mail reports that internet company Citynet recently filed a federal lawsuit accusing Frontier and state officials of defrauding the U.S. government by paying the company to install fiber that didn't meet federal grant guidelines.

At the legislature today, a nearly 400 million dollar budget deficit in looming over our guests tonight, the chairs of the House and Senate Finance Committees.

Sen. Mike Hall and Del. Eric Nelson share their thoughts on how to make up for the shortfall.

Also, it was broadband day at the statehouse as West Virginians young and old focused on how to expand access to the necessary utility.

 The House of Delegates is reviewing legislation that would require Internet providers to offer download speeds of at least 10 megabits per second to promote their broadband service as "high speed," according to the Charleston Gazette-Mail. 

Many rural West Virginians don't have Internet speeds anywhere near that. Customers with slow service can't use TV- and movie-streaming services.

The West Virginia Public Service Commission has ruled that Frontier Communications must lease part of its broadband service to rival Internet provider Citynet.

The Charleston Gazette-Mail reports last week the commission upheld most of an administrative law judge's decision that requires Frontier to lease unused fiber-optic cable to Citynet in several rural communities, including Philippi, Buckhannon and Elkins.

Frontier Communications has agreed to spend an additional $150 million to boost Internet speeds for about 28,000 rural customers in West Virginia.

The capital investment is part of a $160 million settlement announced on Thursday by West Virginia Attorney General Patrick Morrisey. The settlement resolves customers' complaints regarding the company's high-speed Internet service.

ArcelorMittal plans to sell 1,000 acres of surplus property in Weirton to The Frontier Group of Companies.

Media outlets report that ArcelorMittal announced this week that it has entered a purchase agreement with Frontier for the property adjacent to its steel plant. The sale is expected to close later this year. Details of the deal weren't released.

SalomonCeb / wikimedia Commons

  A West Virginia high-speed Internet project is being investigated by the federal government.

The Charleston Gazette reports that the U.S. Department of Commerce's inspector general has asked state officials to turn over thousands of documents related to a fiber-optic cable network built by Frontier Communications.

The $42 million project was funded with federal stimulus money.

The West Virginia Public Service Commission's staff has started a preliminary investigation into allegations against Frontier Communications.

The Charleston Gazette reports that the review follows a complaint filed earlier this summer against Frontier by Citynet.

The Bridgeport-based Internet provider alleges that Frontier is trying to shut out competition for high-speed Internet in the state by not honoring an agreement allowing Citynet to lease unused fiber-optic cable.

Frontier Communications and the Communications Workers of America have tentatively agreed on a new contract following more than a year of negotiations.

The company and the union announced the tentative agreement Monday evening in a news release. They didn't provide details of the proposal, which must be ratified by union members.

If approved, the proposal would cover about 1,500 Frontier workers in 42 counties.

The existing contract has been extended several times since negotiations began in mid-June 2013.

Frontier Communications

Frontier Communications and the Communications Workers of America have extended their contract again while negotiations continue on a new labor agreement.

Frontier says the existing contract will remain in effect until 11:59 p.m. on Aug. 2. The contract was set to expire Saturday night.

  West Virginia regulators have approved the release of $8.21 million from an account Frontier Communications established in 2010 to expand broadband service.

The company said Friday that the recently released funds reimburse Frontier for broadband-related investments the company made through 2013.

As a condition of Frontier's acquisition of Verizon properties in West Virginia, the company placed $48 million in an escrow account for broadband expansion.