© 2021 West Virginia Public Broadcasting
Telling West Virginia's Story
Play Live Radio
Next Up:
Available On Air Stations

Human Impersonates A Help Desk Robot


We have all been there before, no doubt, calling a service department somewhere, desperate to connect with a human. And then we get caught in a vortex of computer-generated voices.

Well, recently in New York City, there was an actual human being at the end of the line but he pretended to be a computer. According to the Associated Press, the health department employee told callers you have reached the help desk. People complained and the stunt earned the unnamed employee a 20-day suspension without pay. At a hearing, the call center worker said he was just trying to articulate carefully to make up for his heavy Brooklyn accent. Transcript provided by NPR, Copyright NPR.

WVPB is local news, education, music, and entertainment for West Virginia.
Your donation today will help keep us strong and vital.